Welcome to the Help Desk!
Lucy Ann is a company that takes pride in providing our customers with quality products and service. After an order is received, each piece is individually hand stamped and polished. It is not mass-produced, so like a snowflake or a handprint, no two will ever be exactly alike.
Because each piece is made specifically for you, the process takes approximately 15-20 business days to be hand-made and delivered. Every Lucy Ann pendant begins with top quality materials and is manufactured in the USA. The fine tuned process is the result of over 25 years experience in creating handcrafted jewelry.
Ordering Options
Each Lucy Ann piece is made specifically for you, the process takes approximately 15-20 business days to be hand-made and delivered. Every Lucy Ann piece begins with top quality materials and is manufactured in the USA. The fine tuned process is the result of over 25 years experience in creating handcrafted jewelry.
Online Orders
Browse through any section by clicking on a link such as 'silver charms' or 'accessories'. Select an option from the menu to refine your search. When you see an item you like, click on "add to bag" and continue shopping. When you're ready to complete your purchase, review your items in your shopping bag to confirm that all the items and personalization are correct. After you've made any changes and updated the quantities as desired, click on "checkout" to finish.
Phone Orders
To place a phone order, please call (877) 582-9266 (Monday to Friday, 9am-5pm PST). Please note that phone orders will be processed with the assistance of one of our Customer Service Representatives through our website.
Retail Store Orders
If you would like to see samples in person before making a purchase, please visit one of our Authorized Lucy Ann Retailers. To find a store near you, please check our Store Locator.
Order Changes
As soon as we receive your order, we immediately start the process in creating your personalized order. Each Lucy Ann® piece is individually handcrafted, a process that requires many steps and time to create.
Making a change to your order
If you need to make a change to an order, we will do our best to accommodate your requests. Please be aware that it may delay the promised completion date of your original order, as it may require us to create an entirely new piece in order to oblige to your request.
Send in Items
We get a lot of requests from our customers asking if we can attach items in there possession. If you would like us to attach bracelets or charms in your possession, please click here for more information.
Payment Details
We aim to make your shopping experience quick and simple. We accept the following credit cards:
- Visa
- Mastercard
- American Express
Is it safe to use a credit card on our site?
Yes. Your credit card information is never stored on our servers at any time. Your credit card information is immediately sent to the bank in an encrypted format. The only information that we receive regarding the transaction is an Authorization Number which determines whether or not your request has been approved.
Protecting your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to ensure your credit card information is transmitted safely. SSL is the gold standard in internet encryption technology, which is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
Will my credit card be charged immediately?
Upon credit card approval, your card will be charged immediately so that we can immediately process and begin making your order. Within 24 hours of placing your order, you should receive an automated e-mail confirming that your order has been received. We recommend that you print your order confirmation for your records and make note of the order confirmation number in case you have questions. This way, we can easily locate your order if you should need our assistance.
Please keep in mind that each Lucy Ann® item is handcrafted and takes 15-20 business to made and delivered. Once your order is fulfilled, we will immediately send your package and send you a ship notification via e-mail to notify you that your order has been shipped. Please check here for more shipping options and details.
Tax Policy
The Federal Government requires that we collect tax for items shipped to California, where Lucy Ann maintains a physical presence. Sales tax is based on the shipping address being used for the order.
Tax is also applied to shipping charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping of that item, as the shipping charges are non-refundable once an item has been shipped.
Shipping Options
Each Lucy Ann item is individually handcrafted and takes 15-20 business days to be made. Once your order is fulfilled, we will send your package immediately. Please check below for available shipping options. Thank you for your patience!
We offer the following shipping options for delivery within the 50 United States. We are currently unable to ship to APO/FPO addresses and overseas.
Standard Shipping
Cost: $5.95
Carrier: USPS
Estimated Delivery Time: All Standard Orders will be shipped from our facility within 15-20 business days (3-4 weeks) from your order date. Please allow 7-10 business days from the day we ship your order for your package to arrive via Standard Delivery.
*Please note that deliveries occur Monday through Friday, excluding holidays.
Rush Shipping
Cost: $25.95 (includes expedited processing and shipping)
Carrier: USPS/UPS
Estimated Delivery Time: All Rush Orders are expedited through production and will be shipped from our facility within 5 business days (one week) from your order date. Please allow 2-3 days for your package to arrive from the date we ship your order.
*Please note that deliveries occur Monday through Friday, excluding holidays with the exception of shipments mailed via USPS Express Mail. We cannot be held responsible for failed delivery time due to carrier error, or carrierÕs inability to complete shipment.
International Orders
At this time, we are unable to accept or ship international orders. We apologize for any inconvenience this may cause. Please check our International Store Locator to see if there is a retail or online store available to fulfill your order.
Order Status
Each Lucy Ann item is individually handcrafted and takes 15-20 business days to be made. Once your order is fulfilled, we will immediately send your package. Please check below for available shipping options. Thank you for your patience!
Order Confirmation
Once you have successfully placed your order, we will send you an order confirmation within 24 hours by e-mail. You can also sign-in to My Account to view the details of your submitted and completed orders in your order history.
Order Status
We appreciate your patience with our special hand-made process. Over the 15-20 business days it takes for us to complete your order, you can check the current status of your order in My Account. Below are the progressive stages of our fulfillment process:
- Order & Payment Received
- In Production
- Quality Assurance + Ship Preparation
- Order Shipped
Shipping Confirmation
As soon as we ship your order, we'll send you a shipping confirmation via e-mail to let you know your package is on its way. Please note that a packing slip will be included with your order and contains no pricing information.
Order Tracking
At this time, we do not offer shipment tracking. This is a feature we are currently working to include on our website. We thank you for your patience and understanding during our development process.
Estimated Delivery Time
Delivery time varies on your shipping method and the traveling distance between your shipping address and our home office in Torrance, California. Please check our Shipping Help Section for more shipping options and details.
Have questions about your order?
If you have any questions, contact us anytime by e-mail at helpdesk@lucyann.com or by phone at 1-877-LUCY-ANN (Monday through Friday, 9am-5pm PST). If you would like to know the current status of your order, please sign-in to My Account to view the current status of your order in your order history.
Cancellation Policy
Once an order has been successfully submitted, we will begin production right away. Please alert us of your cancellation within one business day. Orders cancelled after this time period will not be refunded the labor and service fees (personalization, soldering and/or refinishing fees). Please do not reply to your order confirmation. If you would like to cancel your order, send in a request by email to helpdesk@lucyann.com or call us at (877) 582-9266. Please include or have the following information ready:
- Order Number
- Bill to Name
- E-mail
- Daytime Telephone
- Preferred Method of Contact (E-mail or Telephone)
- Details of your request
Return & Exchanges
At Lucy Ann®, we are committed to helping our customers. We want you to love what you ordered. If something isn't right, let us know. We'll try to help you as best as we can in accordance to our return policy, even if the item has been personalized.
Our Return Policy
Orders may be returned or exchanged within 30 days of the ship date and must be accompanied with this completed return form or a copy of your order confirmation. We cannot accept returns on sale or clearance items, custom or special orders. Items that are in a like-new and unused condition, will receive a full refund or may be subject to a 15% Processing Fee after evaluation upon receipt. Any labor cost (personalization, soldering and refinishing) or shipping costs associated with each item is non-refundable.
Lucy Ann will replace any items that are incorrect, defective or damaged upon receipt within 30 days of the ship date. We cannot accept returns on items that are damaged, tarnished or broken from wear; or replace items that have been lost or stolen. Items must be in "like new" condition.
Please keep in mind that:
- Purchases made through other retailers or online vendors cannot be returned at lucyann.com. Please contact the store directly for their return policy.
- Credits will be issued to the credit card used for the original purchase, or can be issued to the new order involved in an exchange of equal or greater amount.
- It may take up to 2 weeks from the day we receive your package for your account to be credited.
- It may take 1-2 billing cycles for the credit to appear on your statement.
- Any discount applied to your original order will be deducted from your refund amount.
- Exchanged items are not eligible for original purchase discounts or promotional prices.
- Any gift with purchase or promotional discount may be deducted from the credit amount due.
How to make an exchange....
For fast processing, download and complete our Return Form. If you have questions, give us a call at (877) 582-9266 (Monday through Friday, 9am-5pm PST) or send us an e-mail with your order number and contact information.
Place a new order online at LucyAnn.com. During checkout, reference your ORIGINAL order number in the comment section. Be sure to write down your NEW order number information down on your Return Form. In the event of a gift exchange, we can issue credit to your exchange order. Please check the appropriate box so we know your preferences.
Enclose the completed Return Form with your return merchandise. Pack your return in the original package, if possible. Send your return to us at: LUCYANN.COM RETURNS DEPT. 20309 Gramercy Place, Suite A Torrance, CA 90501. For your security, please use a TRACKABLE and INSURED shipping method. Lucy Ann is not responsible for items damaged or lost in transit. Packages must be returned prepaid. We cannot accept C.O.D. deliveries.
Once we process your return, we'll contact you and let you know the status of your order.
How to make a return....
For fast processing, download and complete our Return Form. If you have questions, give us a call at (877) 582-9266 (Monday through Friday, 9am-5pm PST) or send us an e-mail with your order number and contact information.
Enclose the completed Return Form with your return merchandise. Pack your return in the original package, if possible. Send your return to us at: LUCYANN.COM RETURNS DEPT. 20309 Gramercy Place, Suite A Torrance, CA 90501. For your security, please use a TRACKABLE and INSURED shipping method. Lucy Ann is not responsible for items damaged or lost in transit. Packages must be returned prepaid. We cannot accept C.O.D. deliveries.
Once we process your return, we'll contact you and let you know the status of your order.
Sending in items for attachment?
We get a lot of requests from our customers asking if we can attach new charms to there current charm bracelets. If you would like us to attach bracelets or charms in your possession, please download and complete our Send In Form.
Please note that Lucy Ann® will only accept products from Lucy Ann® for attachment. Since we are applying heat and refinishing various parts, we cannot run the risk of ruining family heirlooms or charms that we cannot replace. Products from other manufacturers may be taken to a qualified jeweler. Thank you for your understanding.
After you have complete the Lucy Ann Send In form, enclose it with the merchandise and pack your return in the original package. Send your items to: LUCYANN.COM 20309 Gramercy Place, Suite A Torrance, CA 90501. Please use a TRACKABLE and INSURED shipping method. Lucy Ann® is not responsible for items damaged or lost in transit. Packages must be returned prepaid. We cannot accept C.O.D. deliveries.
Once we receive your package, we will contact you through the preferred contact noted above to collect the necessary information to complete your request. If you do not receive a call within 7-10 days please contact us immediately.
If you have any questions, contact us anytime by e-mail at helpdesk@lucyann.com or by phone at 1-877-LUCY-ANN (Monday through Friday, 9am-5pm PST).
Frequently Asked Questions
Have a question for us about ordering on LucyAnn.com? Here are some answers to some of our most frequently asked questions.
- Why does it take 15-20 business days for my order to ship?
- How do I use a Promotional Code?
- What is a Special Order?
- Why am I charged tax on shipping?
- Can I ship to multiple addresses?
- If I send a gift, will the recipient receive the invoice?
- Will I get a receipt with my order?
- I didn't receive an order number when placing my order online. What should I do?
- Why didn't I receive an e-mail confirmation?
- How do I change or cancel an order?
- How do I return/exchange part of my order?
- How do I get new charms attached to a bracelet in my possession?
If you don't find the answers you need, e-mail us at helpdesk@lucyann.com and we'll do our very best to respond to your questions!
Why does it take 15-20 days for my order to ship?
Each piece is individually hand-stamped and polished. It is not mass-produced, so like a snowflake or a handprint, no two will ever be exactly alike. Because each piece is made specifically for you, the process takes approximately 3-4 weeks. Every Lucy Ann pendant begins with top quality materials and is manufactured in the US. The fine tuned process is the result of over 25 years experience in creating handcrafted jewelry. Read more about our special process here.
How do I use a Promotional Code?
Using the code is simple. Just shop as you normally would. You have the option of entering the code in your shopping bag while you are shopping or you can wait until you get to the order review page of checkout. Enter your promotional code in the box provided below your order information. Once you have entered the promotional code and clicked "apply" you will see a message confirming that the promotional code has been applied to your order. If there is any problem with the promotional code you've entered, there will be an error message to let you know how to correct the problem before you can continue to check out.
What is a Special Order?
A special order is an item that is not offered on our website and requires us to work outside the specifications offered on our site. Some requests include:
- exceeding the maximum lettering on a charm
- using a character not offered on a specific shape/size charm
- an additional line of lettering
- making a charm that has been retired
Requests are always welcome but cannot always be accommodated. Please note that a special order fee will apply to each special order item. Please contact a Customer Service Representative for availability, pricing and assistance in placing your order at 1-877-LUCY-ANN.
Why am I charged tax on shipping?
For all internet and mail order sales, we are required to tax shipping and all services related to newly purchased items by The California State Board of Equalization.
Can I ship to multiple addresses?
At this time, we only offer one shipping address per order. If you would like to ship to multiple addresses, we suggest you place separate orders for each address you would like to ship to.
If I send a gift, will the recipient receive the invoice?
We enclose a packing slip with each shipment, which does not contain pricing information.
Will I get a receipt with my order?
You order confirmation is considered your receipt. It contains a summary of the items you ordered and prices. Since Lucy Ann is frequently sent as a gift, we enclose a packing slip with each shipment which does not contain pricing information for the convenience of our customers.
I didn't receive an order number when placing my order online. What should I do?
You should receive a order confirmation within 24 hours of placing your order. If you did not receive an order number or order confirmation e-mail, your order may be incomplete. Please check your order history in the My Account section. If you order does not appear there, please attempt to place your order again or contact our Customer Service for assistance with placing your order.
Why didn't I receive an e-mail confirmation?
You should receive a order confirmation within 24 hours of placing your order. If you did not receive an order confirmation e-mail, you may have submitted an incorrect e-mail address or your order may be incomplete. Please attempt to log-on and check your order history in the My Account section. If you cannot log-on, please contact our Customer Service for assistance with locating your account and placing your order.
How do I change or cancel an order?
Please read our Order Change and Order Cancellation Policy here.
How do I return/exchange part of my order?
Please read our Return & Exchange Policy here.
How do I get new charms attached to a bracelet in my possession?
We get a lot of requests from our customers asking if we can attach items in there possession. Please read our Send In Policy here for instructions and restrictions on items we currently accept for attachment.
The New Lucy Ann Collection
July 1, 2007 marks the official launch date of the NEW Lucy Ann collection. It is a updated and improved collection that unites the best aspects of Classic and Mini. Benefits include streamlined sizing and a simplified ordering process.
We've created a special section exclusively to help you understand the differences between our collections. Click here for more information.
Our Special Process
Lucy Ann is the first in customized, hand-stamped sterling silver jewelry that is truly unique and in a category of its own. Each Lucy Ann pendant is more than just a fashion accessory; it is an emotional keepsake that represents someone special. From the birth of a new child to surviving the loss of a loved one, a Lucy Ann personalized pendant touches the heart and captures the memory.
It all begins with you...
- After receiving your order, each pendant shape is individually cut from a top quality US manufactured sterling silver or gold sheet.
- Next, a Lucy Ann character is stamped into the shape.
- Each piece is then carefully stamped by hand, one letter at a time.
- A jump ring is soldered on.
- After personalizing each order, the pendant enters an extensive two stage tumbling process.
- Next, the surface is pre-polished by hand to smooth out lines and pits.
- Before its final polish, the piece is cleaned with special soap and steam.
- A final hand polish gives the pendant a high gloss mirror finish.
- One final cleaning is made with soap and steam before it leaves production.
- Each keepsake is double checked for quality assurance and sealed in a protective plastic bag for that special loved one.
Lucy Ann is here to help you create the perfect keepsake. Together we'll create wonderful jewelry for extraordinary people. For you, there’s only one!
Have more questions?
If you don't find the answers you need, e-mail us at helpdesk@lucyann.com and we'll do our very best to respond to your questions!
Charm Sizes
Although size choices can vary depending on personal preferences, we recommend ordering large* or small charms for bracelets. Large Charms are slightly smaller then a quarter and Small Charms are slightly smaller then a dime. The X-Large Charm (formerly listed as Classic Collection Large Charms) are slightly larger then a half-dollar and are not recommended for bracelets.
*Some large charms are not recommended. For a list of items not recommended for bracelets, click here.
*Please note that this chart is not to scale due to browser and monitor resolution variances. The chart can be used to reference size comparisons with standard size household objects.
Soldering
All of our charms are finished with a closed sterling silver jump ring for versatile wearing options. We recommend that all jump rings on the charms be soldered onto your accessory to prevent your charms from falling off.
We can attach your charms* at a minimal cost of $6 per charm, compared to taking them to a qualified jeweler which could cost as much as $20 per charm.
Items that require soldering will automatically be redirected to a page with soldering options before checkout. For a list of recommended items, click here.
*We regret that we can only attach Lucy Ann® charms to Lucy Ann® bracelets/necklaces. Sometimes it is difficult to know what type of metal or process another manufacturer has used. Because we only use the highest quality metals for our products, we know that the metals we are using are solid and pure. Since we are applying heat and re-finishing various parts, we prefer not running the risk of ruining family heirlooms or charms that we cannot replace.
Accessory Size Help
Because of the unique handcrafted process of our line, we like to create your keepsakes just for you and ship them ready to wear. We try to provide you with as much information to help you select what best suit your individual needs. Below are guidelines to help you select the appropriate size for your accessories. If you prefer a print out guide, download our Accessory Size Help Sheet for a step-by-step guide and print out ruler.
Link Bracelets
All of our bracelets are measured end-to-end, including the clasp. Actual length may vary by a 1/4" from the length listed. We recommend:
- For a snug fit, we suggest adding 1/2" to your wrist size.
- For a loose fit, we suggest adding 1" to your wrist size.
Our bracelets are available in the following sizes:
| size | bracelet length |
|---|
| S - Small | 7.0" bracelet length |
| M - Medium | 7.5" bracelet length |
| L - Large | 8.0" bracelet length |
| XL - X-Large | 8.5" bracelet length |
Cuff Bracelets
Keep in mind that our cuff bracelets are intended to be worn snuggly around your wrist with a 1" opening.
Our cuffs are available in the following sizes:
| wrist size | recommended size |
|---|
| 6.0 - 6.5" actual wrist size | S - Small |
| 6.5 - 7.0" actual wrist size | M - Medium |
| 7.0 - 7.5" actual wrist size | L - Large |
| 7.5 - 8.0" actual wrist size | XL- X-Large |
Necklaces
All of our necklaces are measured end-to-end, including the clasp. Actual length may vary by a 1/4" from the length listed.
Our necklaces are available in the following lengths:
| length | name | description |
|---|
| 16" | Choker | Falls above the collar bone |
| 18" | Princess | Falls just below the base of the neck |
| 24" | Matinee | Falls at the center of the chest |
| 30" | Opera | Falls at the breastbone |
Ordering a gift?
Don't have the gift recipient's wrist available for handy measurement? Try measuring the recipient's watch or bracelet. Otherwise, you can try using our size chart as a rough guideline to make your decision. Please keep in mind that these are approximations and not a guarantee for a perfect fit. If in doubt, we generally recommend ordering a larger size since removing links can be handled by a local jeweler and cuff bracelets cannot be lengthened.
Still not sure what size to order?
One of our Customer Service Representatives will be happy to assist you in selecting an appropriate size. Contact us anytime by e-mail at helpdesk@lucyann.com or by phone at 1-877-LUCY-ANN (Monday through Friday, 9am-5pm PST).
Frequently Asked Questions
Have a question for us about Lucy Ann products? Here are some answers to some of our most frequently asked questions.
- Can I fit one more letter onto the charm than the maximum spaces allow?
- Will the lettering look like the samples pictured on the Lucy Ann® website and catalog?
- What size pendants do you recommend for your bracelets?
- Is there a sizing chart I can view to determine what size I need?
If you don't find the answers you need, e-mail us at helpdesk@lucyann.com and we'll do our very best to respond to your questions!
Can I fit one more letter onto the charm than the maximum spaces allow? I would like to personalize a full name on it and I don't mind if the letters are crowded.
One alternative would be to choose a larger size or a different shape charm that can accommodate more letters. Unfortunately, the maximum letters is usually due to physical limitations on each charm. In some cases, we can attempt to accommodate your request. However, this would qualify as a special order, which will require an additional fee ($10.00 minimum). If you would like to proceed with your request, please contact a Customer Service Representative for assistance in placing your order at 1-877-LUCY-ANN. Please note that we reserve the right to say "no" if we feel that the extra letter will compromise the look of the charm.
Will the lettering look like the samples pictured on the Lucy Ann® website and catalog?
Yes, the lettering will look like the samples pictured. The items are not "engraved" they are hand stamped here in our workshop. The difference with hand stamping is that the letters are individually pressed deep into the metal and are somewhat free form, where machine engraving is ridged and simply burnished on the surface.
What size charms do you recommend for your bracelets?
Although size choices can vary depending on personal preferences, we recommend ordering large* or small charms for bracelets. Large Charms are slightly smaller then a quarter and Small Charms are slightly smaller then a dime. The X-Large Charm (formerly listed as Classic Collection Large Charms) are slightly larger then a half-dollar and are not recommended for bracelets.
*Some large charms are not recommended. For a list of items not recommended for bracelets, click here.
*Please note that this chart is not to scale due to browser and monitor resolution variances. The chart can be used to reference size comparisons with standard size household objects.
Is there a sizing chart I can view to determine what size I need?
For assistance selecting a size for an accessory such as a bracelet, necklace or cuff bracelet, go here. For assistance with charm sizes, go here.
How to Care for your Sterling Silver Keepsakes
One of the inherent qualities of sterling silver is that it does tarnish. Depending on the individual, the following may cause silver, especially high-polished, to tarnish or discolor:
- Oils from your finger
- Perfume
- Lotion and Make-up
- Household Chemicals (example: bleach)
- Humidity
It is recommended that your jewelry be removed before showering, cleaning or applying make-up. It is best to store your 14K gold separately to prevent scratching the surface with other objects.
It is best NOT to store the silver in an airtight bag, once it has been handled. The charms are placed in an airtight bag after it has been polished. Once the silver is touched the airtight bag will accelerate the tarnishing process.
Special Care Instructions for Sterling Silver
For everyday build up, sterling silver is best cleaned with a soft jewelry polishing cloth, similar to the Lucy Ann Polishing Cloth. We suggest that you avoid any liquid or paste cleaners as they are often too abrasive for jewelry, or can sometimes cause discoloration.
If the tarnish has accumulated quite a bit, you may want to take it to a reputable jeweler to have it cleaned or send it to us through one of our Authorized Lucy Ann Retailers. Then after that, periodically clean it with the soft jewelry cloth. Most often your charms can be corrected by refinishing the charm.
How to Care for your 14k Gold Keepsakes
With time and wear, 14K Gold may begin to dull. Depending on the individual, the following may cause gold to lose its original luster and shine:
- Scratches
- Soap Residue
- Grease
- Lotion and Make-up
- Humidity
It is recommended that your jewelry be removed before showering, cleaning or applying make-up. It is best to store your 14K gold separately to prevent scratching the surface with other objects.
Special Care Instructions for 14k Gold
For everyday build up, 14K Gold is best cleaned with a soft jewelry polishing cloth, similar to the Lucy Ann Polishing Cloth. We suggest that you avoid any liquid or paste cleaners as they are often too abrasive for jewelry, or can sometimes cause discoloration.
If your 14K Gold piece has accumulated quite a bit of residue, you may want to take it to a reputable jeweler to have it cleaned or send it to us through one of our Authorized Lucy Ann Retailers. Then after that, periodically clean it with the soft jewelry cloth. Most often your charms can be corrected by refinishing the charm.
Privacy Policy
At Lucy Ann®, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.
What information do we collect? And how do we use it?
When you order an item on the Lucy Ann® website, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We enjoy hearing from our customers about how our personalized jewelry touched the lives of you, your friends or your family (even the family pet) and we would love to share your comments with our guests visiting the Lucy Ann website. Naturally, we will ask you for your permission to share your note or letter prior to posting your messages on the Lucy Ann® website.
If, at a later time, we offer a contest or other promotional event and you choose to enter that event, we may ask for your name, address, e-mail address and phone number so that we can notify the winner(s) of the contest or promotional event.
In the future, we may personalize your shopping experience. We may use your purchase(s) to custom tailor our recommendations to you to help enhance your shopping experience on Lucy Ann®. The recommendations would concern various Lucy Ann® personalized gifts, watches, charms, or other designer jewelry or gift items which may be found on the Lucy Ann® website that we feel may be of interest to you. Naturally we monitor our customer traffic patterns, buying habits and site usage to assist with the marketing and design of the Lucy Ann® website. That research assists us in designing new and unique products and helps us to better understand our customers.
Occasionally, we may also use the information that we collect to notify you about important Lucy Ann® website changes. Those changes may include new Lucy Ann products, services, special offers or other customer offerings which we feel might benefit you as a valued customer and friend of Lucy Ann®. If you would rather not receive this type of information, just visit our Lucy Ann® Contact page to notify us of your preferences or send an e-mail message to: helpdesk@lucyann.com. But don't forget to notify us of any names or e-mail addresses that you may have entered on our Lucy Ann® website so that we can handle your requests in an efficient manner.
When you send one of our unique e-postcard greetings through the Lucy Ann® e-cards section, we ask for both your e-mail address and the e-mail address of the recipient in order to validate and process your e-postcard request. At Lucy Ann® we value your privacy and that of your recipient. We won't disclose or send promotional e-mail to the recipient address which you provide to us on the Lucy Ann® e-postcard section. (Why? Because at Lucy Ann, we think that's just not a nice thing to do).
How does Lucy Ann protect customer information?
If you place an order via the Lucy Ann® website and provide us with any credit card information, that information will be transmitted via a secure server. The secure server software (SSL) encrypts all of the information that you enter into the order form even before it is sent to us. In addition, all of the customer data that we collect on the Lucy Ann® website is protected against unauthorized access.
How about those cookies?
Cookies (the computer type, not the eating type) are bits of data that are stored by your browser on your computer's hard drive. Our cookies do not contain any information which can personally identify you to anyone else, but they do enable us to store items in your shopping cart while continuing to shop within the Lucy Ann® website. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent cookies from being stored by your browser. Even without a cookie, you can still use the majority of the features found on our website, which includes placing items in your shopping cart and placing an order. We may in the future use cookies to help personalize your future visits to our website. We'll keep you updated as we upgrade and improve our website. And remember, we at Lucy Ann® would never intentionally do anything to invade your privacy. We place a very high value on our customers and would like to build a long and trusting relationship with you.
Will we disclose the information we collect to outside parties?
Lucy Ann® does not sell, trade, or rent your personal information to others. We may however, choose to do so in the future with trustworthy third parties, but you can tell us not to by simply sending us an e-mail message to helpdesk@lucyann.com. (If you use more than one e-mail address to shop with us, just send us a message listing each e-mail address that you use or have used with us.) Additionally, Lucy Ann® may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to carefully screened and reputable third-party vendors. These statistics will never include any personal identifying information.
Is it safe to use a credit card on our site?
Yes. Your credit card information is never stored on our servers at any time. Your credit card information is immediately sent to the bank in an encrypted format. The only information that we receive regarding the transaction is a harmless authorization number which determines whether or not your request has been approved.
Use of the Lucy Ann website
By using our website, you consent to the collection and use of any information by Lucy Ann®. If we make any change to our privacy policy, we'll post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Last but not least...
Lucy Ann® is highly committed to protecting your privacy. The information that we collect on the Lucy Ann website is used to make shopping at Lucy Ann® possible and to enhance your overall shopping experience with us. We don't sell, trade, or rent your personal information to others.
We may however, choose to do so in the future with carefully screened and reputable third parties. Remember, you can tell us not to by simply sending us an e-mail message to helpdesk@lucyann.com (don't forget to let us know if you used more than one e-mail address when visiting with us).
You can also use the e-mail address helpdesk@lucyann.com if you don't wish to receive any announcements or special offers from us. Just let us know, and we'll take care of it, we promise! Remember, we respect you as a customer and we value you as a friend and we look forward to what we hope will be a long and trusting relationship.